1. About these terms

These terms cover the use of the Elite Blue Gas apps: the office dashboard, the customer portal, the engineer app for Android, and their connection to Xero. The apps are provided by Elite Blue Gas, Colchester, Essex, CO5 7JJ, United Kingdom; info@elitebluegas.co.uk; 07872393742. By signing in you agree to these terms. Our work in your home is covered by our main Terms of Service, not these.

2. Accounts

Accounts are created by us. They are personal: do not share your sign-in with anyone.
Keep your password, and for staff your authenticator app, secure. If you think someone else knows them, tell us at once at info@elitebluegas.co.uk.
We may suspend or close an account to protect the apps, our customers or our records, for example if it appears to have been misused.

3. Customers using the portal

The portal shows your own certificates, quotes, invoices, equipment and job progress. If anything looks wrong, tell us and we will put it right.
Accepting a quote in the portal is the same as accepting it in writing.
A booking request is a request, not a confirmed appointment, until we confirm a date with you.
Arrival times are estimates and can change during the day.
Where we show a finance option, the finance is provided by a separate, regulated company. Elite Blue Gas is not the lender or the broker, and your application is between you and that company.

4. Staff using the office dashboard and engineer app

Use the apps only for Elite Blue Gas work.
Customer information is confidential. Look at it only when your work needs you to, and never copy it out of the apps for any other purpose.
Certificates and records must be accurate and completed by the person who did the work.
Location is shared with the office while you are on shift, and mileage recording runs only while you have started a journey.
Access ends when you stop working for Elite Blue Gas.

5. The Xero connection

Only connect a Xero organisation you are authorised to connect.
Once connected, the apps create contacts, invoices and bills in Xero, and read balances, as described in our App Privacy Policy. Each push to Xero is started by a member of staff and can be checked in Xero.
Xero can be disconnected at any time from the office dashboard, or in Xero under Settings, then Connected apps. Disconnecting stops all access and deletes the stored connection keys.
Xero is a separate company with its own terms. Elite Blue Gas is not part of, or endorsed by, Xero.

6. AI estimates

AI estimates are a starting point for staff, not a price. A person checks every quote before it is sent, and the quote that is sent is the one that counts.

7. Documents

Certificates, quotes and invoices in the apps are copies of our records. If a copy in the portal ever differs from the document we issued to you, the issued document is the one that counts, and we will correct the copy.

8. Acceptable use

Do not try to reach records that are not yours, test or get round the apps' security, interfere with how the apps work, or use them to break the law. Tell us about any security weakness you find, and do not use it.

9. Availability

We work to keep the apps available and accurate, but we cannot promise they will always be available or free of errors. We may change, pause or withdraw any part of them, for example for maintenance or security.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited, and nothing affects your rights as a consumer. Otherwise, we are not responsible for losses caused by the apps being unavailable, or by information in them being entered wrongly by someone else, beyond what the law requires.

11. Privacy

How the apps handle personal information is explained in our App Privacy Policy at elitebluegas.co.uk/app-privacy-policy.

12. Changes and law

We may update these terms. We will change the date at the top, and tell account holders about any significant change. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

13. Contact

Questions about these terms: info@elitebluegas.co.uk, or 07872393742.

App Terms of Use