Frequently Asked Questions
Find answers to common questions about our gas and heating services. If you can't find what you're looking for, please contact us.
General questions
Yes, all our engineers are Gas Safe registered. This means they're legally qualified to work on gas appliances and have been assessed for competence. You can verify our registration on the Gas Safe Register website.
We serve Colchester, Wivenhoe, Tiptree and surrounding areas in Essex including Brightlingsea, Marks Tey, Stanway, West Bergholt, Lexden, Copford, Kelvedon, Coggeshall, Witham, and Maldon.
Yes, we provide free, no-obligation quotes for all our services. For boiler installations and larger jobs, we'll visit your property to assess your requirements and provide an accurate quote.
For emergency repairs, we aim to attend the same day where possible. For routine work like servicing or installations, we typically book appointments within a few days to a week depending on availability.
Boiler questions
We recommend annual boiler servicing. This keeps your boiler running efficiently, maintains your warranty, and ensures safe operation. Most manufacturers require yearly servicing as a warranty condition.
First, check the basics: Is the thermostat set correctly? Is the pressure between 1-1.5 bar? Is there power? If these are fine and the boiler shows an error code, note it down and call us for assistance.
A well-maintained boiler typically lasts 10-15 years. Regular servicing extends lifespan. If your boiler is over 10 years old and needing frequent repairs, replacement may be more cost-effective.
Boiler size depends on your home's heating demands: number of radiators, bathrooms, and hot water usage. During our free survey, we calculate the exact size needed for efficient heating.
Landlord questions
Landlords must have gas safety checks carried out annually by law. The certificate (CP12) must be renewed within 12 months of the previous check and provided to tenants within 28 days.
Failing to maintain a valid CP12 certificate is a criminal offense. Landlords can face unlimited fines, imprisonment, and invalidated insurance. If a tenant is harmed due to faulty gas work, consequences are severe.
Yes, we work with landlords managing multiple properties. We offer competitive rates for multiple CP12 certificates and can set up annual reminders to keep you compliant.
Pricing questions
Contact us for our current boiler service pricing. We offer competitive rates with no hidden charges. Prices may vary slightly for combination boiler systems or older units requiring more thorough inspection.
New boiler costs vary depending on the boiler type, brand, and installation complexity. Prices typically range from £1,800 to £3,500+ for supply and installation. We provide free, fixed-price quotes.
Still have questions?
Free quotes, honest pricing, and a Gas Safe registered engineer on the job. Colchester, Wivenhoe, Tiptree and the surrounding Essex villages.